kongbet Terms of Use

These terms outline what we at kongbet expect from our members and what you can expect from us. By opening an account on our platform, you agree to comply with the rules set out below. We operate only in jurisdictions where local law permits our services; you are responsible for confirming that access and use of kongbet comply with your own jurisdiction's regulations.

Our platform delivers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers. These terms cover account creation, deposits, withdrawals, game play, dispute resolution, and our data protection practices.

Read this document carefully. If any term is unclear or you have questions about our policies, contact our support team before opening an account. These terms may be updated periodically; we will notify you of material changes via email or in-app notice.

Account Opening and Eligibility on kongbet

We require all kongbet members to complete Know Your Customer (KYC) verification before funding an account or accessing our games. You must provide your legal name, national ID number, email address, phone number, and residential address. We may request a photo of your ID card and a recent utility bill to confirm your identity and address. This verification protects both you and our platform from fraud and helps us comply with financial regulations.

We do not permit account opening by individuals under the age of majority in their jurisdiction, or by anyone prohibited by local law from accessing our services. We do not knowingly accept members from jurisdictions where online gaming is illegal or heavily restricted. You are responsible for verifying that your access to kongbet complies with your local law. If you attempt to circumvent our regional restrictions using VPN or other masking tools, we reserve the right to suspend or close your account without notice.

Deposits and Payment Methods on kongbet

We accept deposits through eight payment channels: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Minimum and maximum account preferences are displayed on our platform and may vary by payment method. Deposits are final once processed; we do not reverse or refund deposits except in cases of technical error that we verify. If a deposit fails due to a bank or payment provider error, the funds remain under that provider's control; we recommend contacting your bank or e-wallet provider directly.

We do not charge deposit fees, but your bank or payment provider may. You are responsible for any fees assessed by your financial institution. Deposits typically appear in your kongbet balance within minutes during banking hours. Outside banking hours or on weekends, deposits may be delayed until the next business day. During public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing timelines may extend; we will communicate expected delays upfront.

Game Play and Bonus Terms

We offer live-dealer tables with variable limits, slots with fixed payouts, and sportsbook markets based on game information. Game outcomes are determined either in real time by dealers (for live tables) or by random number generators (for slots and certain esports markets). We do not guarantee any outcome or profit. All wagers are final once confirmed; we do not cancel, refund, or alter bets after they are placed.

Any bonus offers, free spins, or promotional credits issued by kongbet come with terms and conditions that we display clearly at the time of offer. Bonuses are typically non-withdrawable—meaning you must use them to play games, and only your net winnings are withdrawable. Wagering requirements, game restrictions, and expiration dates apply to all promotional offers. We reserve the right to cancel or modify promotional offers at any time with notice. If we detect abuse of promotional terms—such as rapid deposits and withdrawals designed to exploit a bonus—we may void the bonus and any associated winnings.

At kongbet, we enforce these terms fairly and consistently. If you believe we have acted outside these guidelines, our dispute resolution process is available to review your case.

Withdrawals and Settlement

We process withdrawal requests through the same payment method you used for your initial deposit, where possible. Minimum and maximum withdrawal amounts are displayed on our platform. Withdrawals are subject to verification, particularly for large amounts or if we detect unusual account activity. Verification may take a few additional hours during business days. We do not process subject to verification; standard timelines are one to two business days for e-wallet transfers and bank transfers, though external processing delays may extend this window.

All withdrawals must originate from your verified kongbet account. We do not permit withdrawals to third-party accounts or payment methods not registered in your name. If a withdrawal fails due to incorrect account details, expired payment method, or insufficient receiving-account balance, the funds are returned to your kongbet balance. You are responsible for providing accurate withdrawal details. We strongly recommend testing a small withdrawal first to confirm your payment details before submitting larger requests.

Account Security and Data Protection

We protect your account with encryption, secure login sessions, and password authentication. We strongly recommend enabling two-factor authentication (2FA) via SMS or email, which adds an extra verification step when logging in from new devices or requesting large withdrawals. Your password is your sole responsibility; we do not store it in plain text and cannot retrieve it for you. If you forget your password, use the password reset link on our login page to create a new one.

We collect and store your personal data (name, ID number, address, email, phone, payment details) to comply with financial regulations and prevent fraud. Your data is encrypted and stored on secure servers. We do not sell your personal information to third parties. We may share data with financial institutions, regulatory bodies, or law enforcement if legally required. For details on how we handle your data, refer to our Privacy Policy on the platform.

Dispute Resolution and Complaints

If you believe there is an error in your account balance, a disputed game outcome, or a failed withdrawal, contact our support team with details: your account ID, the date and time of the transaction, and a description of the issue. We log all transactions and game results; we can retrieve and review this data to investigate your complaint. Most disputes are resolved within standard business days. If we find an error on our part, we will correct it. If we determine that our records are accurate, we will explain our findings to you in detail.

For complaints about our service, our response process, or any alleged violation of these terms, you may escalate your case to our compliance team. We maintain a complaints log and take all feedback seriously. If you are not satisfied with our resolution, you have the right to seek recourse through applicable local authorities or legal channels in your jurisdiction.

Jurisdiction Notice and Prohibited Conduct

Our services are available only where local law permits online gaming, sportsbook, and live-dealer platforms to operate. We do not offer our services in jurisdictions where such activities are illegal or restricted. Users are responsible for verifying that access and use of kongbet comply with their own jurisdiction's law. We may block or restrict access from certain geographic regions based on legal advice or regulatory requirements.

We prohibit the following conduct on kongbet: using automated bots or scripts to access our platform or place wagers; attempting to manipulate game outcomes or exploit security vulnerabilities; money laundering or use of our platform to process illegal funds; harassment of dealers or other members via chat; and attempted circumvention of our regional restrictions. Violations result in account suspension or permanent closure, and we may report serious violations to relevant authorities. We reserve the right to forfeit account balances and refuse to process withdrawals if we suspect or confirm prohibited activity.

By accessing kongbet, you acknowledge that you have read and understood these terms, that you meet all eligibility requirements, and that you agree to comply with all policies outlined above. These terms constitute the entire agreement between you and kongbet regarding our services. If any provision of these terms is found to be unenforceable, the remaining terms remain in full effect. We reserve the right to modify these terms with notice; your continued use of kongbet following such notice constitutes acceptance of the updated terms.