kongbet Platform Privacy Notice

This page describes what we collect when you use kongbet and how we keep that data protected. We at kongbet treat your personal information—email address, phone number, national ID, payment details, and account activity—with strict confidentiality. Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate. We use your data only to verify your identity, process deposits and withdrawals, manage your account, prevent fraud, and communicate service updates.

When you register a kongbet account, join a live-dealer table, place a sportsbook wager, or fund your balance via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, you provide personal and financial information. We store this data on secure servers and share it only with payment processors, identity-verification partners, and our own support team on a need-to-know basis. You retain rights to access, correct, and request deletion of your data in accordance with applicable law.

Our privacy policy applies to all users of kongbet, regardless of jurisdiction. We are transparent about how we handle your information and the safeguards we maintain. If you have questions about your data or our practices, contact our support team through the channels listed below.

Data We Collect and How We Use It

We collect personal data in several categories. When you register a kongbet account, we ask for your full legal name, email address, phone number, date of birth, and residential address. We use this information to verify your identity, comply with Know Your Customer (KYC) regulations, and communicate important account notices. During identity verification, you may provide a photo of your national ID card or passport; we use this only to confirm your identity and then securely archive or delete it per our retention policy.

When you deposit funds on kongbet, we collect payment information: the payment method you choose (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, timestamp, and reference number. We do not store your full payment credentials (e.g., card numbers or bank passwords); instead, we work with PCI-compliant third-party payment processors who handle sensitive financial data. We log your transaction history to track deposits, withdrawals, and account balance for your records and to prevent fraud.

Your account activity on kongbet—which games you play, which live-dealer tables you join, your balance history—is recorded for account management and dispute resolution. We use this data to resolve transaction questions, investigate fraud claims, and improve our platform. If you play a Liga 1 sportsbook market during a match, we log the wager and result so you can review your betting history later. Similarly, if you join a live blackjack table in our sportsbook or play Aviator slots, we record the session details for your records and to ensure outcome transparency.

Third-Party Processors and Data Sharing

We do not sell your personal data. However, we share your information with trusted third parties only when necessary to provide kongbet's services. Payment processors—companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers—receive your payment method and amount so they can process your deposits and withdrawals. Identity-verification partners receive your name, ID number, and photo to confirm you are who you claim to be. These partners are contractually bound to protect your data and use it only for the services we request.

Live-dealer studios, such as our SA Gaming and other supplier partners, may receive minimal data (user ID, game played, table joined) for session management and dispute investigation, but they do not receive your full identity or payment details. Our customer support team on the kongbet team may access your account information to assist you; all support staff sign confidentiality agreements. We may also share data with law-enforcement agencies if legally required to do so by court order or government request in your jurisdiction.

Data Storage and Security on kongbet

We store your data on encrypted servers located in data centres across multiple regions, some of which may be outside your home country. By using kongbet, you acknowledge that your data may be processed and stored internationally in accordance with our operational needs. All data transmission between your device and our servers uses industry-standard encryption (TLS/SSL protocols). We maintain access controls, firewalls, and intrusion-detection systems to prevent unauthorised access to your information.

We retain your personal data for the duration of your kongbet account plus a reasonable period thereafter (typically several years) for record-keeping, dispute resolution, and legal compliance. If you request account closure, we anonymise or delete your data per applicable law, though we may retain transaction records as required by financial regulations. We do not retain your payment credentials; payment processors handle credential deletion per their own policies.

We encrypt your data, limit access to authorised staff only, and share your information only with payment processors and support teams essential to your account.

Cookies and Tracking Technologies

When you access kongbet via web browser or mobile app, we use cookies and similar tracking technologies to manage your session, remember your login preference, and analyse how you interact with our platform. Session cookies expire when you log out; persistent cookies may remain longer to enable features like "remember me" on login. We also use analytics cookies to track page visits, game selections, and feature usage so we can improve kongbet's usability and performance. Third-party analytics services (such as Google Analytics) may also set cookies; you can opt out of their tracking via your browser settings or their opt-out mechanisms.

We do not use cookies to identify you personally or track you across unrelated websites. Our cookies serve only to maintain your kongbet session, provide technical functionality, and generate anonymised usage statistics. You can control cookie settings in your browser preferences. Disabling cookies may limit some kongbet features (e.g., you may need to log in on each visit), but core functionality remains available.

Your Rights and Our Obligations

You have the right to access, correct, and request deletion of your personal data held by kongbet. To exercise these rights, contact our support team with a verifiable request. We will respond within standard timeframes (typically 14–30 days, depending on your jurisdiction). You may request a copy of all personal data we hold about you in a portable format. You may also opt out of marketing emails by clicking the unsubscribe link in any message or adjusting your notification preferences in your account settings.

We do not knowingly collect data from individuals under legal age in their jurisdiction. If you believe kongbet holds data about a minor, contact our legal team immediately. If you reside in a jurisdiction with specific data-protection laws (such as GDPR, CCPA, or Indonesia's data-protection regulations), those laws may grant you additional rights; we honour such rights to the extent applicable and legally required.

Policy Updates and Contact Information

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or prominent notice on the kongbet platform. Your continued use of kongbet after such notification constitutes acceptance of the revised policy. We encourage you to review this notice regularly.

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact us through the following channels: email our privacy team via the support contact form on kongbet, or write to our registered office address (displayed in our legal notice). We are committed to resolving privacy concerns promptly and fairly. If you are unsatisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction.

Access to kongbet and our services is available only in jurisdictions where our platform's operations are permitted by local law. This privacy policy applies only to data collected through kongbet; other services or websites are governed by their own policies. We remain committed to protecting your personal information and maintaining transparency about our practices.